GENERAL TERMS OF SALES

Published on: June 1, 2020

Last update :[June, 3, 2020]

1.IDENTITY OF THE SELLER

Company name: Yohji Yamamoto Inc.
Headquarters: 2-2-43 T33 Higashishinagawa Shinagawa-ku, Tokyo 140-0002 Japan
Telephone number: (+81)3-5463-1510
E-mail :[theshop@yohjiyamamoto.co.jp] (EN) or [theshop.fr@yohjiyamamoto.co.jp] (FR)


2.PRODUCT

All the products on our sales site are available for sale.

3.PRICE

  • The price of the product is indicated under each product photo on the purchase site.
  • The monetary unit for price display and invoicing is the euro.
  • The price of goods intended for the European Union does not include VAT and import tax.
  • The price of the item will be confirmed upon confirmation of the order.

4.PRODUCT PURCHASE PERIOD

The period of purchase of the product is that during which the product appears on the page of the sales site.

5.PAYMENT METHOD

You can pay by credit card or Bank Card with VISA, Mastercard or PayPal.

6.DELIVERY

  • Goods are shipped from Japan by DHL.
  • The shipping costs will be displayed with the price of the product before the order.
  • The estimated days on arrival of the goods (the days for the customs and quarantine are excluded):




7.RIGHT TO RETRACT

  • Based on Directive 2011/83 / EU and the Consumer Code, you can exercise your rights of withdrawal within 14 calendar days of the date of receipt of your order for our goods.
  • If you wish to exercise the right of withdrawal, contact us by mail or email to [theshop@yohjiyamamoto.co.jp] (EN) or [theshop.fr@yohjiyamamoto.co.jp] (FR)
  • You must return the goods to us in their original condition within 14 days of notification of the right of withdrawal.
  • You can return the goods by DHL, but the shipping cost will be borne by the customer.
  • We will reimburse you the full amount of the price of the goods and the shipping cost within 14 days of the confirmation of the arrival of the returned goods.
  • Clothing or accessories that meet your specifications cannot be returned.
  • For hygiene reasons, underwear and socks cannot be returned after opening the package.

8.LEGAL GUARANTEE OF CONFORMITY AND COMPENSATION FOR DEFECTS

If the cause of legal non-compliance such as a product defect, damage, lack of quantity, inconsistency with the order, as well as damage is resume to us, you can return the goods and request a refund.

9.PROTECTION OF PERSONAL DATA

Please seethis linkfor our privacy policy.

10.ORDER PROCEDURE

  • When the customer selects the desired product on the purchase site, the product is added to the basket.After selecting all the products you want to buy, press the "Click here" button to go to the screen for delivery method selection. Click on the basket icon to modify or correct the article or quantity.
  • On the payment screen, a list of products selected by the customer, the total price of the products, the shipping costs, the total payment are displayed.
  • Before finalizing your order, you can consult our general conditions of sale and our privacy policy.To confirm them, click on the links under the "Order" button.
  • If there is an error in your order, you can access the order screen by pressing the "Back" button.
  • By selecting the payment method and clicking on the "Order" button, you accept our general conditions of sale.
  • After receiving your order, we will send you an order receipt email to the email address registered in your account.However, at the time of sending this email, the contract had not yet been finalized.

11.OFFICIAL LANGUAGE OF THE CONTRACT AND CGV

The official language used in the general terms and conditions of sales and the sales contract is English.

12.ARCHIVING TERMS AND CONDITIONS OF ACCESS TO THE ARCHIVED CONTRACT

We keep the documents of the customer contract for orders equal to or more than 120 € for 10 years from the delivery of the goods.If you would like to access your contract information, please send us an email to: [theshop@yohjiyamamoto.co.jp] (EN) or [theshop.fr@yohjiyamamoto.co.jp] (FR)

13.TAX

Depending on the purchase price, customs duties and value added taxes may be charged on the importation of the goods at the custom-house.See the French customs site for more details.

14.APPLICABLE LAWS

When entering into and performing the sales contract, the relevant Japanese laws are principally applied

15.SERVICE OFFER OR EXECUTION DEADLINE

Items will be shipped to customers within 30 days of confirming the order.However, the arrival of the goods at the customer may be delayed for reasons such as the process of export and import.

16.FORCES MAJEURES

If the goods sent to the customer are lost, destroyed or damaged due to events such as war, terrorism, transport accidents and unpredictable natural disasters, our responsibility will be canceled.

17.JURISDICTION

With regard to customer disputes, the Tokyo District Court in Japan will be the court of first instance.

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