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Returns & Exchanges

About Returns & Exchanges

Based on Directive 2011/83 / EU and the Consumer Code, you can exercise your rights of withdrawal within 14 calendar days of the date of receipt of your order for our goods.
Click here to exercise your withdrawal right.
After receiving your request, a DHL return shipping label will be issued free of charge and sent to your email address.
You must return the goods to us in their original condition within 14 days after notification of the right of withdrawal.
We will refund the value of returned goods within 14 days after receipt of the returned goods. Shipping costs will not be reimbursed in case of partial returns.

【Notice】
Clothing or accessories that meet your specifications cannot be returned.
For hygiene reasons, underwear and socks cannot be returned after opening the package.

About Refund

Refund procedure could take up to 14 days from confirmation of goods arrival.​ ​
Please note that taxes and fees are not refundable.

[A] Payment by Credit Card
If you have purchased with credit card, we will process your refund through credit card company after returning goods . Depending on the circumstances of the credit card company, it could take some time until you receive the refund. Thank you for your understanding in advance.
Depending on the credit card company, refund could be made either in the same month or the following month. It is possible that the charged amount will be withdrawn from your account in that month, and the refund will be made the following month.​ ​
If you have any questions about refunds, please contact the appropriate credit card company.

[B] Payment by Paypal
After returning goods arrive at our warehouse, we will process your refund through Paypal.
Please check with Paypal for detailed flow of refund.

[C] Payment that includes the use of coupon
Returns of goods using coupons will be refunded at the goods price after applying the coupon discount.

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