Returns & Exchanges

About Returns & Exchanges

Based on Directive 2011/83 / EU and the Consumer Code, you can exercise your right of withdrawal within 14 calendar days of the date of receipt of your order.
Click here to exercise your right to withdrawal.
After we receive your request, a DHL return shipping label will be issued free of charge and sent to your email address.
You must return the goods to us in their original condition within 14 days.
We will refund the value of the returned goods within 14 days after receiving them. Shipping costs will not be reimbursed in the case of partial returns.

【Note】
Garments or accessories made to customer specifications are non-returnable.
For hygiene reasons, underwear and socks cannot be returned after opening the package.

About Refunds

It may take up to 14 days for us to process your refund after we receive your returned goods.
Please note that custom and sales taxes are not refundable.

[A] Payment by Credit Card
If you have made a purchase with a credit card, we will process your refund through your credit card company. Depending on your credit card company, it may take some time until you receive a refund. Thank you for your understanding in advance.
Refunds could be made either in the same month or the month following when the order was placed. It is possible that the charged amount will be withdrawn from your account in that month, and the refund will be made the following month.
If you have any questions about refunds, please contact the appropriate credit card company.

[B] Payment by Paypal
After the returned goods arrive at our warehouse, we will process your refund through Paypal.
Please check with Paypal for details about the process of getting a refund.

[C] Payment that includes the use of coupon
Returning goods purchased using a discount will result in a refund of the discounted price.